U.S. Departmental Order 556-73 Permitted Purposes

• Reviewing, correcting, or challenging the CHRI content.
• Requesting for court-related purposes.
• Meeting requirements to live, work, or travel in a foreign country.
• Adopting a child (states may require additional background checks).
• Sending results to your attorney for fair and accurate legal representation.

LiveScan Fingerprinting Cost for Departmental Order 556-73

TRANSACTION FEE: $47 - Includes FBI fee, live scan fingerprinting fee, and view/download FBI Authenticated PDF Criminal History Information Record.

CANCELLATION FEE: $10 - No Cancellation Fee if cancelled within 24 hours.  No refund will be issued once fingerprints are taken or after 6 months.  Otherwise, $37 will be refunded within 2 weeks.
 

How to Get Started

Click on the “Begin Processing” menu option at the top of the page; or for your convenience, click on one of the common Departmental Order fingerprinting services links.
 

FBI Regulations and Security Policy

• Must be U.S. Citizen or Legal Alien Permanent Residents (a.k.a. Green Card Holder).
• Must inside the United States to be fingerprinted and view the criminal history.
• Must not use the results for employment or license purposes.
• Must have a cellular phone service from one of the following carriers:

• AT&T
• Metro PCS
• Sprint
• T-Mobile
• Verizon
• Virgin Mobile

Departmental Order 556-73 Live Scan Process Overview

• Register on www.Applicantservices.com.
• Securely enter your demographics data online to expedite processing.
• Select a fingerprinting service center from one of our Service Members found on www.Applicantservices.com.
• Make appointment with the selected service center.
• Pay for the transaction using major credit cards.
• Receive Appointment Reminders via email and text message.
• Check processing status.
  
• Securely view FBI Criminal History Results on www.ApplicantServices.com.
• Print FBI Authenticated PDF document (with FBI Seal) for Apostille processing.

U.S. State Department Apostille Process

“An individual requiring an apostille or authenticated copy of his/her FBI Identification Record, or any non U.S. person who wishes to request his/her FBI Identification Record” … “The U.S. Department of State Authentications Office can then place an apostille document for use in a country party to the Hague Apostille Convention.  For countries not party to the Hague Apostille Convention, the U.S. Department of State Authentication Office will place a certification over the FBI seal.”, per U.S. Department of State Authentication Office.

• Download and print the FBI Authenticated PDF (which includes FBI Seal and Signature)
• Print the FBI Authenticated PDF on special “Secured Paper” (e.g. DocuGard® Standard Medical Security Paper found at www.Staples.com).  You may print as many copies as you need.
• Complete the Form DS-4194 (Request for Authentications Services).  Follow the instructions on this form carefully, including mailing address, payment method, payment amount, accepted payment methods, etc.
• Mail the completed DS 4194 Form (printed on regular paper) to the address stated on the DS-4194 Form along with:
  • The FBI Authenticated PDF (printed on Secured Paper)
  • Self-addressed/prepaid return envelope (FedEx is not acceptable)
  • Payment
• Last published State Department address is:
  Office of Authentications
  U.S. Department of State
  CA/PPT/S/TO/AUT
  44132 Mercure Cir, P.O. Box 1206
  Sterling, VA  20166-1206
  

Website Registration Process

• Click on the “Login” link or the “Begin Processing” Menu Option at the top of the screen.
  
• Click on the “New User” link.
  
• Enter your Email and all the information requested from “STEP 1” to “STEP 4” tabs/sections on the screen.
  
• You will receive an Activation Email from Support@biometrics4all.com.

  a.       If you do not receive an email, please check your spam email box.
  

• Click on the link (or copy the link) provided in the Activation Email, this will take you to a specific section of www.ApplicantServices.com to continue your registration.
  
• Be sure to have access to a cellular phone from one of the supported U.S. Carriers. 
  
• You will now start the second half of the registration process - “New User Activation”

a.       STEP 1: Cellular Information Verification                                                         

• Enter your Cellular Phone Number (2 times)
• Select a Carrier from the drop down.
• Click <Next>
• You will receive a single use Access Code on your phone (may take a few minutes, do not repeat steps within 10 minutes)

b.       STEP 2: Activate Cellular Phone Authentication

• Enter in the Access Code from your phone
• Click <Activate>

c.       STEP 3: Final Confirmation

• You will see a Confirmation screen

d.       Congratulations! You are now registered and ready to log in.
 

Challenge of an Identity History Summary (Challenge Your Criminal History)

The FBI’s Criminal Justice Information Services (CJIS) Division is responsible for the storage of fingerprints and related Identity History Summary information for the nation and does not have the authority to modify any Identity History Summary information unless specifically notified to do so by the agency that owns the information. If you believe your Identity History Summary contains inaccurate or incomplete information, you have two options for requesting a change or correction:

  Option 1: Contact the agency or agencies that submitted the information to the FBI.

Missing or Incorrect State (Non-Federal) Information

Most states require that changes to Identity History Summary information be processed through their respective state centralized agency (State Identification Bureau) before any changes can be made to your information. You may contact the respective State Identification Bureau for assistance, and, if applicable, request that they provide the FBI with updates to your Identity History Summary. Contact information for each state is provided on the State Identification Bureau listing.

Several states maintain their own record system. Record updates are made at the state level only, so the FBI cannot change its records. Instead, the FBI accesses the state’s system for authorized purposes to review the record. Contact information for states maintaining records at the state level is provided on the State-Maintained Records listing.

 Missing or Incorrect Federal Information

For federal Identity History Summary updates, the FBI must receive a request directly from the original arresting agency, from a court with control over the arrest data, or from another agency with control over the arrest data.

 Option 2: Send a written challenge request to the FBI’s CJIS Division.

Your written request should clearly identify the information that you feel is inaccurate or incomplete and should include copies of any available proof or supporting documentation to support your claim. For example, if your disposition information is incorrect or missing, you may submit documentation obtained from the court having control over the arrest or the office prosecuting the offense. The FBI will contact appropriate agencies in an attempt to verify or correct challenged entries for you. Upon receipt of an official communication from the agency with control over the data, the FBI will make appropriate changes and notify you of the outcome.

You may submit an Identity History Summary challenge to the FBI’s CJIS Division by writing to the following address:

FBI CJIS Division
Attention: Criminal History Analysis Team 1
1000 Custer Hollow Road
Clarksburg, WV 26306

 For additional information: https://www.fbi.gov/services/cjis/identity-history-summary-checks
 

Live Scan Transaction Rejected by the FBI

FBI Results is typically available for viewing and downloading within 48 hours upon fingerprinting.  Approximately 2% of the Applicants will be rejected due to poor fingerprint image quality.  If you received a rejected response from the FBI, you must contact the live scan location where you had your fingerprints taken originally to perform a RESUBMISSION.  Resubmission must be completed within 30 DAYS and it is FREE.  If the resubmission is not completed within 30 days from the time the FBI sent out the response, you must start the process all over and initiate a new live scan transaction including payment.  We highly recommend that you complete the Resubmission within 2 weeks from receiving the rejection response.  Follow the steps below:

• Read the “Status/Error Message” section, this explains what needs to be corrected for the Resubmission.
• Contact the live scan location where you originally had your fingerprints taken and explain that your transaction was rejected and you need a Resubmission.  Make arrangement with them directly for a Resubmission session.
• Print out the FBI Rejection Result, the original service email with Payment ID on it.
• Bring the documents with you to the live scan location.
• Be sure to NOT pay the Service Center since Resubmission is FREE within 30 days.