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Postal Annex 305 - TK4
ApplicantServices.com - Postal Annex 305 is a California DOJ Approved Live Scan service provider offering quick, easy, and secured online background check services. Conveniently located near you in San Jose, CA

California Applicant Frequently Asked Questions (FAQ)

Teachers, Care Givers, Real Estate Licensees, DMV Licensed Professionals, Foster Parents, Contractors, Doctors, Security Guards, Volunteers, Lawyers, Stock Brokers, etc.
  1. Click on one of the "Quick Links" (faster method) that matches your 8016 Form or click on ""Get Fingerprinted" to get started.
  2. Enter your Email in the “Guest” section to proceed or register and create an account.
  3. If you have your 8016 form, enter and confirm the information from the form.
  4. Enter your demographics data online to expedite processing.
  5. Search for Live Scan Locations near you.
  6. Schedule an appointment with one of 400+ Fingerprinting Locations.
  7. Pay for the transaction using a major credit card.
  8. Print 3 copies of the Cal-DOJ 8016 Request for Live Scan Form.
  9. Receive Fingerprint Appointment Reminders via email messages.
  10. Go to the appointment and get fingerprinted.
  11. If you registered, then log back into www.ApplicantServices.com/California-DOJ to check on transaction status.
  12. Requesting Agency will receive Cal-DOJ results typically within a few hours via Cal-DOJ’s email portal!
  1. Must be fingerprinted inside the State of California. Exceptions must be pre-approved by Cal-DOJ.
  2. California residents must use a Live Scan service (electronic fingerprinting systems). Applicants outside of California can submit fingerprint cards directly to Cal-DOJ.
  3. Must present non-expired Cal-DOJ Approved Identification(s) to the Live Scan operator. See what to bring section below for details.

FINGERPRINT ROLLING FEE: $35 (includes live scan fingerprinting fee, make appointment, enter data online, credit card charge, 8016 Forms, and track transaction status).

CAL-DOJ and FBI FEE: Varies from $0 to $81 depending on the Application Type.

REFUND/CANCELLATION for GUEST ACCOUNT: To receive a refund, you must first Register (if you haven’t already) as a User by entering the email address you used as a Guest user. Once Registered, your purchased transaction will appear and you may cancel the transaction to receive a refund.

  • 3 copies of the 8016 Request for Live Scan Form supplied by your Requesting Agency or printed from this website at the end of the transaction purchase process.
  • Non-expired Cal-DOJ Approved Identification. Approved ID includes:
    OPTION 1: Acceptable Primary ID (bring 1)
    • California Driver's License
    • Department of Motor Vehicles Identification Card
    • Out-of-State Official Driver's License

    OPTION 2: Acceptable Secondary ID PLUS 2 Supplemental Documents
    Secondary ID (bring 1 of the following)
    • State government issued Certificate of Birth
    • U.S. Active Duty/Retiree/Reservist Military Identification Card (000 10-2)
    • U.S. Passport
    • Federal government Personal Identity Verification Card (PIV)
    • Department of Defense Common Access Card
    • U.S. Tribal or Bureau of Indian Affairs Identification Card
    • Social Security Card
    • Court Order for Name Change/Gender Change/Adoption/Divorce
    • Marriage Certificate (Government issued certificate)
    • U.S. Government issued Consular Report of Birth Abroad
    • Foreign Passport with appropriate immigration document(s)
    • Certificate of Citizenship (N560)
    • Certificate of Naturalization (N550)
    • INS I-551 Resident Alien Card issued since 1997
    • INS 1-688 Temporary Resident Identification Card
    • INS I-688B, I-766 Employment Authorization Card

    PLUS Two Supplemental Documents (bring 2 of the following):
    • Utility bill (with matching address)
    • Jurisdictional voter registration card
    • Vehicle registration card/title
    • Paycheck stub with name/address
    • Spouse/parent affidavit
    • Cancelled check or bank statement
    • Mortgage documents

Your fingerprints will be submitted to Cal-DOJ immediately from our Live Scan locations. Typical turn-around time from Cal-DOJ is only a few hours. Vast majority of the fingerprint background check transactions are completed within 48 hours. However, occasionally, transactions can take up to a few weeks. Older (age) applicant’s transactions can often take longer due to poorer fingerprint quality and some of the older fingerprint records are still paper based which requires manual work.

California Department of Justice typically sends the result within 48 hours. However, it can take up to a few weeks. After 2 weeks, visit Cal-DOJ’s Live Scan status website https://applicantstatus.doj.ca.gov/ to check on the status of your transaction. You will be asked to enter the live scan assigned 10-digit Applicant Tracking identifier (ATI) for your transaction along with your birth date. The Live Scan operator should have written the ATI on the bottom of your copy of the 8016 Form after fingerprinting. Please note that the ATI is a combination of capital letters and numbers.

If the Cal-DOJ states that they cannot locate your transaction, it does not mean they did not receive it. Generally, it means that they have not completed their processing. Wait a couple more weeks and try again. If after 4 weeks there is still not status, please contact us at support@applicantservices.com for further assistance. When emailing us, please include your ATI number, your name, and date of your live scan transaction.

Approximately 2% of the Applicants will be rejected due to poor fingerprint image quality. If you received a rejection notification, please contact the original live scan fingerprinting location to arrange for a "RESUBMISSION". "RESUBMISSION" is FREE! Follow the requirements below:

  • Must bring the Rejection Letter from Cal-DOJ or the Requesting Agency.
  • Must complete the Resubmission within 30 days (we recommend within 14 days).
  • Must return to the Original Fingerprint Location to perform the Resubmission.
  • Rejection must be caused by poor fingerprint quality. If you entered the data incorrectly, you must initiate and pay for a NEW transaction.
  • We recommend that you apply ample lotion to your hands throughout the day for at least one week prior to returning to the Live Scan location for resubmission.

If you have received two rejection letters from Cal-DOJ or the Requesting Agency, you may send a Name Check request to Cal-DOJ to transition from the Fingerprint Background Check process. Name Check Form can be found at: https://oag.ca.gov/sites/all/files/agweb/pdfs/fingerprints/fbinamecheck.pdf

For FBI Background Check (Departmental Order) transactions, you MUST be a Registered User. All other transactions can quickly process your Live Scan transaction with just a Guest account. It is the simplest method to get your Live Scan done. To register, follow the procedure below:

  1. Click on the "Login" link or the Get Fingerprinted" Menu Option at the top of the screen.
  2. Click on the “Register” Tab in the popup window.
  3. Enter your Email and all the information requested from “STEP 1” to “STEP 4” tabs on the screen.
  4. You will receive an Activation Email from Support@ApplicantServices.com.
    1. If you do not receive an email, please check your spam box.
  5. Click on the link (or copy the link) provided in the Activation Email; this link will activate your account.

Simply click on "Get Fingerprinted" menu at the top of the page. Then, proceed as a guest or register as a User. Then select the “Live Scan Locations” to find a Live Scan provider near you.

Get Directions
Service Center Information
117 Bernal Rd Ste 70
San Jose, CA 95119
Contact: (408) 629-1796
Store Hours
M-F:10am-12pm,2pm-5pm