California Applicant Frequently Asked Questions (FAQ)
FINGERPRINT ROLLING FEE: $35 (includes live scan fingerprinting fee, make appointment, enter data online, credit card charge, 8016 Forms, and track transaction status).
CAL-DOJ and FBI FEE: Varies from $0 to $81 depending on the Application Type.
REFUND/CANCELLATION for GUEST ACCOUNT: To receive a refund, you must first Register (if you haven’t already) as a User by entering the email address you used as a Guest user. Once Registered, your purchased transaction will appear and you may cancel the transaction to receive a refund.
Your fingerprints will be submitted to Cal-DOJ immediately from our Live Scan locations. Typical turn-around time from Cal-DOJ is only a few hours. Vast majority of the fingerprint background check transactions are completed within 48 hours. However, occasionally, transactions can take up to a few weeks. Older (age) applicant’s transactions can often take longer due to poorer fingerprint quality and some of the older fingerprint records are still paper based which requires manual work.
California Department of Justice typically sends the result within 48 hours. However, it can take up to a few weeks. After 2 weeks, visit Cal-DOJ’s Live Scan status website https://applicantstatus.doj.ca.gov/ to check on the status of your transaction. You will be asked to enter the live scan assigned 10-digit Applicant Tracking identifier (ATI) for your transaction along with your birth date. The Live Scan operator should have written the ATI on the bottom of your copy of the 8016 Form after fingerprinting. Please note that the ATI is a combination of capital letters and numbers.
If the Cal-DOJ states that they cannot locate your transaction, it does not mean they did not receive it. Generally, it means that they have not completed their processing. Wait a couple more weeks and try again. If after 4 weeks there is still not status, please contact us at firstname.lastname@example.org for further assistance. When emailing us, please include your ATI number, your name, and date of your live scan transaction.
Approximately 2% of the Applicants will be rejected due to poor fingerprint image quality. If you received a rejection notification, please contact the original live scan fingerprinting location to arrange for a "RESUBMISSION". "RESUBMISSION" is FREE! Follow the requirements below:
If you have received two rejection letters from Cal-DOJ or the Requesting Agency, you may send a Name Check request to Cal-DOJ to transition from the Fingerprint Background Check process. Name Check Form can be found at: https://oag.ca.gov/sites/all/files/agweb/pdfs/fingerprints/fbinamecheck.pdf
For FBI Background Check (Departmental Order) transactions, you MUST be a Registered User. All other transactions can quickly process your Live Scan transaction with just a Guest account. It is the simplest method to get your Live Scan done. To register, follow the procedure below: