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The UPS Store 5691 - NY_U5691
The UPS Store 5691 is an ApplicantServices.com Approved Live Scan service provider offering quick, easy, and secured online background check services. Conveniently located near you in New York, NY

Departmental Order Frequently Asked Questions (FAQ)

  • Reviewing, correcting, or challenging the CHRI content in a FBI Report
  • Requesting for court-related purposes
  • Meeting requirements to live, work, or travel in a foreign country
  • Adopting a child (states may require additional background checks)
  • Sending results to your attorney for fair and accurate legal representation

TRANSACTION FEE: $47 - Includes FBI fee, fingerprinting fee, processing fees, and view/download FBI Authenticated PDF Criminal History Information Record (FBI Report).

CANCELLATION FEE: $10 - No refund will be issued once fingerprints are taken or after 6 months whichever occurs first. Otherwise, $37 will be refunded within 2 weeks. To cancel, go to the “Purchase History” page, select the transaction you wish to cancel, and then click on “Cancel Transaction” button.

You must be a U.S. Citizen or Permanent Resident before proceeding with this process. Click on the “Get Fingerprinted” menu option at the top of the page. Be sure to have a valid cellular phone from one of the carriers listed below.

  • AT&T
  • Metro PCS
  • Sprint
  • T-Mobile
  • Verizon
  • Virgin Mobile
  • Click on the “Login” link or the “Get Fingerprinted” Menu Option at the top of the screen.
  • Click on the “Register” tab
  • Enter your Email and all the information requested from “STEP 1” to “STEP 4” tabs/sections on the screen.
  • You will receive an Activation Email from Support@ApplicantServices.com.

    a.       If you do not receive an email, please check your spam email box.

  • Click on the link (or copy the link) provided in the Activation Email; this will take you to a specific section of https://www.ApplicantServices.com/FBI-Channeler/Departmental-Order-556-73 to continue your registration.
  • Be sure to have access to a cellular phone from one of the supported U.S. Carriers.
  • You will now start the second half of the registration process - “New User Activation”

a.       STEP 1: Cellular Information Verification

  • Enter your Cellular Phone Number (2 times)
  • Select a Carrier from the drop down.
  • Click <Next>
  • You will receive a single use Access Code on your phone (if you do not receive the Access Code, try again in 10 minutes)

b.       STEP 2: Activate Cellular Phone Authentication

  • Enter in the Access Code from your phone
  • Click <Activate>

c.       STEP 3: Final Confirmation

  • You will see a Confirmation screen

d.       Congratulations! You are now registered and ready to log in.

  • Must be U.S. Citizen or Legal Alien Permanent Residents (a.k.a. Green Card Holder).
  • Must be inside the United States to be fingerprinted and view criminal history.
  • Must not use the results for employment or license purposes.
  • Must have a cellular phone service from one of the following carriers:
  • AT&T
  • Metro PCS
  • Sprint
  • T-Mobile
  • Verizon
  • Virgin Mobile

Due to FBI regulations, U.S. Department of Justice Order 556-73 transactions are limited to:

  1. US Citizens
  2. Legal Alien Permanent Residents (a.k.a. Green Card Holder)

Therefore, none of the FBI Channelers can provide this service to you. However, you may send your request directly to the FBI, and they will determine if you are eligible. Please visit: https://www.fbi.gov/services/cjis/identity-history-summary-checks

Federal regulation prohibits viewing of FBI Reports from outside of the United States and its Territories. Therefore, none of the FBI Channelers can assist you while you are outside of the United States. Please revisit our website upon your return to the United States.

However, you may send your request directly to the FBI, and they will determine if you are eligible. Please visit: https://www.fbi.gov/services/cjis/identity-history-summary-checks

  • Register on this website
  • Enter your demographics data online
  • Find a fingerprinting location on our website
  • Pick an appointment time online
  • Pay for the transaction using major credit cards
  • Receive Appointment Reminders via email and text message
  • Receive an email notification when the FBI responds
  • View FBI Report by relogging in
  • Print FBI Authenticated PDF document (with FBI Seal) for Apostille processing

Federally issued documents destined for use in participating Hague Apostille countries may need to be authenticated with an Apostille issued by the U.S. Department of State. Documents requiring an Apostille issued by the U.S. Department of State are those which have been signed by one of the following:

  • U.S. Federal Official
  • an American Consular Officer
  • a Military Notary, Judge Advocate (10 USC 1044a), or a foreign Consul diplomatic official registered with the State Department Office of Protocol
*** Source: U.S. Department of State

  • Download and print the FBI Authenticated PDF (which includes FBI Seal and Signature)
  • Print the “FBI Authenticated PDF” (you may print as many copies as you like). We highly recommend you print it on special “Secured Paper” (e.g. DocuGard® Standard Medical Security Paper found at www.Staples.com ). There is no specific requirement specified by the State Department regarding Secured Paper, but anyone attempting to make a copy from a “Secured Paper” will reflect the hidden text in the copy (e.g. the word “COPY” across the paper)
  • Complete the DS-4194 Form (Request for Authentications Services). Follow the instructions on this form carefully, including mailing address, payment method, payment amount, accepted payment methods, etc.
  • Mail the completed DS-4194 Form (printed on regular paper) to the address stated on the DS-4194 Form along with:
    • The FBI Authenticated PDF
    • Self-addressed/prepaid return envelope (FedEx is not acceptable)
    • $8 U.S. Check Payable to “U.S. Department of State” (last published rate, may change without notice)
  • State Department address is (last published, may change without notice):
    Office of Authentications
    U.S. Department of State
    CA/PPT/S/TO/AUT
    44132 Mercure Cir, P.O. Box 1206
    Sterling, VA  20166-1206

The FBI’s Criminal Justice Information Services (CJIS) Division is responsible for the storage of fingerprints and related Identity History Summary information for the nation and does not have the authority to modify any Identity History Summary information unless specifically notified to do so by the agency that owns the information. If you believe your Identity History Summary contains inaccurate or incomplete information, you have two options for requesting a change or correction:

Option 1: Contact the agency or agencies that submitted the information to the FBI.

Missing or Incorrect State (Non-Federal) Information

Most states require that changes to Identity History Summary information be processed through their respective state centralized agency (State Identification Bureau) before any changes can be made to your information. You may contact the respective State Identification Bureau for assistance, and, if applicable, request that they provide the FBI with updates to your Identity History Summary. Contact information for each state is provided on the State Identification Bureau listing.

Several states maintain their own record system. Record updates are made at the state level only, so the FBI cannot change its records. Instead, the FBI accesses the state’s system for authorized purposes to review the record. Contact information for states maintaining records at the state level is provided on the State-Maintained Records listing.

 Missing or Incorrect Federal Information

For federal Identity History Summary updates, the FBI must receive a request directly from the original arresting agency, from a court with control over the arrest data, or from another agency with control over the arrest data.

 Option 2: Send a written challenge request to the FBI’s CJIS Division.

Your written request should clearly identify the information that you feel is inaccurate or incomplete and should include copies of any available proof or supporting documentation to support your claim. For example, if your disposition information is incorrect or missing, you may submit documentation obtained from the court having control over the arrest or the office prosecuting the offense. The FBI will contact appropriate agencies in an attempt to verify or correct challenged entries for you. Upon receipt of an official communication from the agency with control over the data, the FBI will make appropriate changes and notify you of the outcome.

You may submit an Identity History Summary challenge to the FBI’s CJIS Division by writing to the following address:

FBI CJIS Division
Attention: Criminal History Analysis Team 1
1000 Custer Hollow Road
Clarksburg, WV 26306

 For additional information: https://www.fbi.gov/services/cjis/identity-history-summary-checks
 

An FBI Report is typically available for viewing and downloading within 48 hours upon fingerprinting. Approximately 2% of the Applicants will be rejected due to poor fingerprint image quality. If you received a rejected response from the FBI, you must contact the live scan location where you had your fingerprints taken originally to perform a RESUBMISSION. Resubmission completed within 30 DAYS is FREE. If the resubmission is not completed within 30 days from the time the FBI sent out the response, you must start the process all over and initiate a new transaction including payment. We highly recommend that you complete the Resubmission within 2 weeks from receiving the rejection response. Follow the steps below:

  • Read the “Status/Error Message” section, this explains what needs to be corrected for the Resubmission.
  • Contact the live scan location where you originally had your fingerprints taken and explain that your transaction was rejected and you need a Resubmission. Make arrangement with them directly for a Resubmission session.
  • Print out the FBI Rejection Result, the original service email with Payment ID on it.
  • Bring the documents with you to the live scan location.
  • Be sure to NOT pay the Service Center since Resubmission is FREE within 30 days.

Simply click on “Get Fingerprinted” menu at the top of the page. Then, proceed as a guest or register as a User. Then select the “Live Scan Locations” to find a Live Scan provider near you.

Get Directions
Service Center Information
1 Penn Plaza Fl1
New York, NY 10119
Contact: (212) 290-8009
Store Hours
M-F:9am-5pm